Shipping Policy

SM Company ships its products to almost all parts of India. Orders placed will be shipped within 24-48 hrs. We ship on all days except Sunday and National Holidays.
Shipping Charges: A fixed shipping charge of Rs. 50 is applicable on all orders below Rs. 1500/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) at all locations with an additional charge applicable at certain locations.
For orders equal to or above Rs. 1500/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) free shipping is available all over India.
These shipping charges applicable are not refundable in the case of return/cancellation of the product or the order.
The shipping charges can be modified by SM Company at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.
COD Charges: A fixed COD charge of Rs. 50 is applicable on all orders.
COD Availability: Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.
Estimated Delivery Time: During Covid lockdown delivery is subject to MHA and state government guidelines.
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays).
Estimated delivery time depends on the following factors:
• Product
• Product’s Availability
• Location to which you want the order shipped.
SM Company ensures to provide a delightful customer experience by delivering the products as per the Estimated Delivery Date communicated as above, however, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which SM Company is not liable and would request its users to cooperate as SM Company continuously tries to nought such instances. Also, SM Company reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) in your SM Company wallet.
Hidden Charges (Sales tax, Octroi etc): There are NO hidden charges when you make a purchase on SM Company. Our prices are all inclusive and you need not pay anything extra.
International Locations: As of now, we do not deliver items internationally.
Tracking Packages: We will mail/message you the name of the courier company and the tracking number of your consignment in your registered email address/Phone Number. Tracking may not appear online for up to another 24-48 hours in some cases, so please wait until your package is scanned by the courier company.
Non-availability on Delivery: Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.